Discover Our IT Support Services
Our wide range of IT support services include:
Expert IT helpdesk support, keeping your business up and running at all times.
Cut costs, not corners. Our cloud services will amplify your security and productivity.
Don’t wait for disaster. Secure your business with our proactive cyber security services.
Benefit from seamless collaboration and intelligent tools from Microsoft.
Cut costs, not corners. Our cloud services will amplify your security and productivity.
Cut costs, not corners. Our cloud services will amplify your security and productivity.
Cut costs, not corners. Our cloud services will amplify your security and productivity.
To find out how we can work with you to support your business IT needs, please get in touch.
Outsourced IT support that works
Outsourcing your IT support is a big decision. You’re looking for a partner who will understand the intricacies of your IT system and keep you up and running while seamlessly prioritising both efficiency and data security.
But you also need a partner who understands that you’re looking for value for money. An outsourced IT team that manages your budget as well as your technical needs.
As a leading Ipswich-based IT support company, Lucid Systems knows exactly what you’re looking for. We work with clients across Suffolk, Norfolk and Essex who all rely on us to manage their IT requirements, no matter how big or small.
Our IT support services focus on speed, efficiency and affordability. We know that any delay in resolving your technical issues is time and money lost for your business. But with our quick response times, we can troubleshoot your problems and get you up and running as quickly as possible. And thanks to our fixed-price support agreements, you can benefit from an outsourced IT team without any hidden costs.
IT Support Posts
Our latest posts regarding all things IT Support
How to switch your business to a new IT supplier
How long have you been with your IT support team? Are you still using the same systems and processes as you did when you started your business? Has your business changed in recent years? [...]
How to find the right IT company for your business
You may have read our recent article about "How to know if it’s the right time to outsource IT support." Perhaps you've realised that you have been struggling to manage your IT systems and you [...]
How to know if it’s the right time to outsource IT support
If you are a small business in Suffolk, you may be looking at how to get the right IT infrastructure in place. You may have initially set up your IT system yourself. But if [...]
Responsible IT disposal in Ipswich
Did you know that we can make it easy for you to decommission and dispose of your old IT equipment? Instead of spending hours searching for "recycle electronics near me" or "electronics recyclers near [...]
The five critical cybersecurity solutions every Suffolk business should take
One of the most critical aspects of our cybersecurity services is educating Suffolk and Essex businesses about the importance of investing in effective cybersecurity defences. That's because there's still a massive misconception that hackers [...]
It’s not long until Windows 10 reaches its end of life – are you ready?
Is your business still working from a Windows 10 operating system? If so, now is the time to start exploring your upgrade options. Windows 10 will officially come to its end of life on [...]
How can rethinking your IT budget benefit the Shipping & Logistics sector
As a local IT support service, we work closely with many clients in the shipping and logistics sector. Our proximity to the Port of Felixstowe and the ongoing Gateway 14 development in Stowmarket means [...]
Office relocation allows us to expand IT Support services in Colchester.
Earlier this year, we officially unveiled our new office headquarters at Blue Sky Business Centre on the outskirts of Ipswich. The new office has not only allowed us to work from a purpose-built office [...]
Bringing artificial intelligence into IT support services
Like many other sectors, machine learning and automation are having a significant impact on how we’ve always delivered effective IT support. We previously wrote about whether AI is a help or a curse when [...]
How to make a business case for IT investment
It’s no secret that digital technologies are moving at pace, with new types of software entering the market on a regular basis. These new and exciting technologies mean that businesses can streamline operations and [...]
When should you conduct an IT review to check that you’ve got the right technology?
As technology continues to evolve, updating your IT infrastructure is crucial to avoid vulnerability to cyber threats and minimise the time spent troubleshooting outdated systems. Regular security reviews, IT audits, and cybersecurity checks are [...]
Is Your Data Secure in the Cloud? Unveiling the Truth about Cloud-Management Services
We are used to putting both personal and business information in the cloud these days. It makes sense. It's easy to set up and use, making it great for personal and business use. But [...]
When did you last review your disaster recovery plans?
Disaster recovery is how a business restores IT systems and data after an unexpected event, like a cyberattack or a natural disaster. It’s an important factor for any business that relies on technology. But [...]
What does an IT helpdesk do?
Our IT helpdesk services are a big part of what we do to help businesses in Ipswich, Colchester, and Norwich thrive. For years, we've provided technical assistance and ongoing support to help manage any [...]
Tips and Tricks to get the most out of SharePoint and MS Teams
Recently we’ve been sharing some of the hints and tricks that could help you to make the most of your Microsoft 365 subscription. In addition, we’ve shared some suggestions for helpful tools and apps [...]
7 practical tips to keep your inbox organised using Outlook
Here at Lucid Systems, we like to help our clients make the most of their software. You may have recently read our article about making the most of Microsoft 365. There are many features [...]
The common reasons why your computer may be crashing
If your business relies upon computers to function, then you’ll know how irritating (and costly) it can be if your computer crashes. Whilst you may have automatic updates installed and your work may be [...]
Delivering The IT Support Services You Need
Our IT support agreements are designed to give you the support that you need to grow your business. As an external support provider, we can manage your IT entirely, freeing up your time to focus on more pressing tasks, or we can be additional support for your in-house team.
Whether you need an IT manager, IT helpdesk technician or technical consultant, we can do it all.
Throughout it all, your employees will benefit from a high-quality and friendly experience where all questions are answered, and every technical issue is resolved. You can enjoy full reporting with regular monitoring and proactive management.
Talk to us about how you can benefit from a business IT helpdesk which will allow your business to flourish.
IT Support Case Studies
Don’t just take our word for it.
The Bridge Marketing
The Bridge Marketing is a dedicated marketing and PR agency based in Suffolk. They specialise in providing effective marketing support, helping businesses to raise their profile nationally. The Bridge Marketing was looking to improve [...]
PS Human Resources
PS Human Resources provides HR services to businesses across the UK. As a Suffolk-based business, the company provides HR solutions to businesses, whether they need independent consultancy to manage complex situations, or whether they [...]
Imperial Ductwork Services
Imperial Ductwork Services is one of the leading companies in the manufacture and installation of Ductwork Ventilation Systems. Alongside a head office located in Sidcup, Kent, the company has offices in London, Milton Keynes, [...]
Empanda Care & Support Ltd
Established in 2016, Empanda Care & Support is a Community Interest Company offering community-based housing-related support, residential respite care and domiciliary care services across Norfolk, and day care services for older people and vulnerable [...]