Find a great IT job in Ipswich
Working at Lucid Systems isn’t just about earning a great salary. It’s about joining a tight-knit team where you’ll be supported to grow professionally.
We believe that everyone should have the chance to focus on what they love – that’s why many of our team have developed core specialisms. We want you to find the niche that excites you. For some people, it may be discovering cyber security support; for others, it may be working directly with clients as an IT helpdesk engineer.
We’re incredibly proud of our ethos, which is to work together, support each other and learn from one another. We empower our team to think about their long-term IT career, and we give them the support that they need to achieve their professional goals. We offer full training and development, with ongoing opportunities to work towards industry accreditations and certificates. But most importantly, we recognise and reward individual success.
Current Vacancies
Title: 1st/2nd Line IT Support Engineer
Salary: £27,000 – £35,000 | Ipswich | Full-time
About Us
We provide managed IT services and consultancy to businesses across East Anglia and London, delivering IT, voice, connectivity, mobile, and security solutions. It’s an exciting time to join our growing team and be part of a dynamic business committed to service excellence.
The Role
We are seeking a proactive and technically skilled 1st/2nd Line IT Support Engineer to join our office-based team. You will provide remote support via PSA and RMM tools, handle telephone-based queries, and work with clients across diverse sectors including care and legal services.
Key Responsibilities
- Deliver high-quality remote support and resolve technical issues efficiently.
- Configure and maintain Microsoft 365 tenants, including Exchange, SharePoint, Azure AD, and Endpoint Manager.
- Install and set up Windows 11 and mobile devices.
- Diagnose and troubleshoot IT issues, including mail flow and client configuration.
- Maintain clear and concise documentation of work completed.
- Ensure cyber security best practices are followed.
Essential Skills
- Strong knowledge of Microsoft 365 and Office applications (Outlook, Teams, OneDrive, Word, Excel).
- Experience with Windows installations and software configuration.
- Familiarity with diagnostic tools such as Event Viewer and Command Prompt.
- Excellent communication skills and ability to take ownership of issues.
Desirable Skills
- Networking fundamentals (topologies, DNS, DHCP, subnetting).
- Experience with Windows Server roles (Active Directory, Group Policy, DHCP, DNS).
- Knowledge of backup solutions, IP telephony, and managed Wi-Fi.
Progression & Certifications
- We invest in your development. Expect funded certifications (Microsoft, networking, cyber security) and clear progression paths into senior engineering or specialist roles.
Benefits
- Company pension
- Private health and dental care
- 25 days holiday plus public holidays
- Car and phone allowance
- Cycle-to-work scheme
- Company events
Working Hours: Monday to Friday, 9:00 – 17:30
Looking for an IT job with no experience?
IT is a hugely exciting sector to work in. There are many specialisms, from cabling and IT infrastructure to technical support and customer-facing IT job roles.
Here at Lucid Systems, we can offer IT career growth, even with no degree.
We offer IT apprenticeships in Ipswich for young people looking to immerse themselves in the world of IT support. Our headquarters on the outskirts of Ipswich make us the perfect location for people living on the Suffolk/Essex border who want to kickstart their IT careers.
Our IT apprenticeships combine on-the-job training with learning and studying and the opportunity to work towards a nationally recognised certification. We can offer Level 2 and Level 3 ICT apprenticeships, with further opportunities to work towards industry accreditations. We’re incredibly proud of the success of our apprenticeship scheme, with many previous participants continuing to work for us long after their apprenticeship ends.
