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Making the switch to cloud-based phone lines

As more businesses make the most of cloud technology, you may start to think about how you can update your corporate phone systems. VoIP technology can help you save costs and enhance convenience. It can also provide a more efficient tool for all employees, no matter how big or small your business is.

What is a VoIP telephone system?

Traditionally, businesses relied on analogue or ISDN phone lines. These are expensive to install and remove. This means that there is little flexibility to scale them up and down to meet your company’s needs.

As business IT systems started to rely on network connectivity, it made sense that phone lines also needed to have this same flexibility. 

VoIP stands for Voice-Over-Internet-Protocol. This means that your phone system is operated via an internet connection. You can call anyone in any part of the world using a low-cost connection online. What’s more, you can manage your calls from any device – whether that’s a handset, an app on your smartphone, or even your computer. This means that businesses can retain the same phone numbers for staff, whether they are working at home or in the office.

Affordable and flexible – the ideal solution for small businesses

Businesses are choosing to upgrade to VoIP phone systems because they are much more affordable than standard PTSN phone lines. Traditional phone lines mean that you pay for every minute that you use. If your business requires your staff to make continuous phone calls, then costs will quickly become prohibitive. VoIP phone lines can be operated through your standard business broadband or leased line connection.

VoIP phone lines are also highly flexible. As the system is hosted via the cloud, you only have to have a handset within your office. This means that you can add or remove phone extensions easily. If your business expands and requires new staff (even if it’s only temporary) you can quickly add new phones to your business. Similarly, if you have had to reduce your staffing levels, then you can easily remove phone extensions where required. You are not tied into any lengthy contracts. You only pay for the phone extensions that you use, giving you full control over your telecoms budget.

This flexible approach makes VoIP telephone systems the ideal solution for small businesses across Suffolk, Norfolk, and Essex.

What features can VoIP telephone systems offer?

Our hosted VoIP system means that you can rely upon an effective phone system that is continually updated and maintained. As well as basic call services, VoIP phone systems have an array of added features including:

  •  Automatic failover
  • Call Forwarding
  • Call Queues
  • Call Transfer
  • Company diverts
  • Conferencing
  • Custom hold music
  •  Individual and Company-wide voicemail services
  • Mobile/Remote workers
  • Telephone Preference Service (TPS) screening
  • Voicemail to email services

Why choose a VoIP telephone system from Lucid Systems?

We specialise in hosting VoIP systems. This means that we can manage and maintain your phone lines.

We understand how important business communications are to our clients. We ensure that any VoIP technology is fully integrated with your business broadband as well as your business IT solutions. Our approach is to ensure that your business can function as effectively as possible.

Our flexible approach is about ensuring that your phone system is not just maintained but is consistently improved. We are continually adding new features to our hosted VoIP systems. We believe in offering a flexible yet consistent service that can adapt to your changing business needs.

Our clients use our VoIP solution because they are not tied in to lengthy contracts. They have the flexibility to scale up or down as their business requires. They feel confident that their employees remain fully connected with the same phone number whether they are working in the office or working from home.

To find out how we can upgrade your business to a hosted VoIP phone line, please get in touch