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The importance of broadband failover

Posted 08 Feb 2021

These days, most of your IT infrastructure is likely to be located in the cloud. From files and emails through to data storage, automatic backups, and even phone lines, it’s easy to understand how cloud-based software can help you work more dynamically than ever before. 

But working from the cloud is only effective if you have a reliable internet connection.

If your internet connection drops in and out (perhaps your wireless connectivity is impacted by weather conditions or your wired point-to-point cables are using dated infrastructure) your cloud-based solutions may become adversely affected. This can lead to unexpected downtime which could hinder your businesses’ productivity, your customer service levels, or even your sales.

This is where failover lines can be a valuable contingency.

What is broadband failover?

Blog graphic explaining why it's so important to consider broadband failover lines. As an experienced IT support service, Lucid Systems can help businesses in Suffolk maintain their internet connectivity

For the majority of businesses, broadband connectivity is stable and reliable. But there’s no guarantee that it will always work, or that an immediate fix is available.

Router failures, cable damage, power failures, and even regularly scheduled maintenance can impact your internet connectivity. This can impact you for a few minutes, or even a few hours or days.

This is where you may benefit from a failover line. Broadband failover lines are secondary connections that can automatically take over internet connectivity if something happens to disrupt your primary connection.

Once your primary connection is restored, your router will automatically revert back. This means that you can have full confidence that you have a backup plan in place in case of any internet disruption.

Why is broadband failover important for my business?

Graphic explaining why broadband failover lines are so important for businesses in Suffolk, Norfolk and Essex. Find out how Lucid Systems can help you to benefit from broadband failover

We excel in helping our clients to build resilience through every facet of their IT systems. We understand that in today’s digital world, your business needs to remain online 24/7.

Losing your internet connection can stop you from accessing your emails, it can prevent customers from being able to phone you and it can prevent your staff from being able to do their work.

In short, losing your internet connectivity can equate to a real disaster.

Therefore, you need to be able to have a contingency plan in place as part of your disaster recovery or business continuity plans.

Implementing a secondary broadband failover line means that you can have confidence that your staff will benefit from maximum uptime, whether they are working from home or in the office. It will guarantee you a seamless transition if something were to happen to your primary connection. The installation of a second line can also give assurance that your IT system can cope with an influx of web traffic or you need more bandwidth for your network.

For small businesses in rural areas such as Ipswich, Bury St Edmunds, or Thetford, it means that you can feel confident that your internet connection is meeting your business requirements. 

How Lucid Systems can help with your broadband failover

Many of our clients choose us to install their business broadband because they know that we will find the right connection that suits their needs and their budgets.

Our understanding of what you do as a business, and how you use your internet connectivity means that we can design and build an effective IT infrastructure especially for you. As well as establishing automatic business broadband backups, we can install seamless failovers using the same IP address. This means that if any technical hiccups do impact your primary connection, the transition will be so smooth you may be unaware of any disruption.  

For small and medium-sized businesses, this means that you have a cost-effective service that works in perfect harmony with your business continuity plan. For larger businesses, we can look beyond dual failover and we can explore other options such as installing fibre leased lines.

Are you worried about how your business would cope if you lost internet connectivity? We work with businesses across the East of England, from Ipswich to Colchester, from Norwich to Cambridge to help them build resilience and benefit from broadband failover. To find out how we can support your business, please get in touch


by Amy Dawson