Just Recruitment is a recruitment agency specialising in the provision of permanent and temporary workforces throughout the East of England. With a head office in Ardleigh, Essex, and subsequent offices located in Ipswich, Haverhill, Sudbury, and Witham, the company was looking for a managed IT service who would be able to comprehensively support more than 60 employees.
Although the company had previously worked with another IT supplier, they were looking for a change. They specified that they needed a team who was able to take a proactive approach to system management. Simply put, they wanted to feel confident that any disruptions or technical failures would be minimised and that they had a fully-managed system which was being effectively monitored to prevent any issues from occurring.
The Challenge
At Lucid Systems, one of our strengths is providing a seamless experience for clients who are transitioning from one IT supplier to another. When we began working alongside Just Recruitment, we needed to migrate their existing servers from their previous supplier’s data centre into Lucid System’s dedicated Ipswich data centre. Throughout the transition, we needed to repair any existing server problems and provide them with a comprehensive roadmap of upgrades which would ensure that they had a secure and stable system. Future planning was also of great importance, and we knew we needed to implement a stringent disaster recovery system.
The client was looking for stability and standardised desktop experience for all users across each location. In a fast-paced environment such as recruitment, they needed to feel confident that each of their recruitment consultants was able to provide an efficient service for both candidates and clients. They had previously felt that their existing system wasn’t experiencing the level of up-time and security processes that were needed for their growing business. They needed to have a system in place which was not only reliable and robust but could adapt and grow with their business.
An additional challenge was that because of the nature of Just Recruitment’s work, they consistently hold large volumes of personal identifiable data for each candidate. Therefore, it was vital to them that their solution provider was ISO 27001 certified to meet GDPR. We listened to their requirements and within a year of working alongside Just Recruitment, we achieved our own ISO 27001 certification which shows our capability and commitment to security and customer care