Lucid Systems is very much business as usual with the exception of non-essential site visits, we are here to respond to client support requests to enable home working.

Support Agreements

IT-Support-IpswichWe work closely with our clients to find the best IT support service for your needs. We know that each client will have different technical challenges and capabilities, and our team of dedicated engineers are best placed to help you make the most of your IT systems. We know that choosing to invest in a managed IT service is a big decision, and we know that you will be looking for value for money alongside expert technical support. Over the past ten years, we’ve worked closely with our clients from Ipswich to Norwich; from London to Cambridge and we have devised two popular packages which have been created with the needs of small and medium-sized businesses in mind. 

Making sure that you are covered for the unexpected


We know that most importantly, you need to feel secure that you are covered in case things go wrong. Our dedicated ‘covered agreement’ ensures that we will be available to respond to your requests within a given time frame and resolve any technical issues that you may be having.

Our reactive covered agreements mean that you can feel confident that your overall system will be assessed, and you will be provided with a fixed price, regardless of how many times you need to call out one of our engineers. This is an ideal option for smaller businesses that may need to balance the needs of effective IT support with your budget. You can feel confident that your employees can request help quickly, with no unexpected costs.


Keeping you informed about the status of your IT systems


If you’re looking for a more proactive support service, then you may benefit from our ‘informed agreement’.

This service is designed specifically for growing businesses where unexpected downtime can impact productivity. Our team of dedicated engineers can manage your IT systems regularly, ensuring that future problems can be assessed and prevented. This approach allows us to easily implement any changes to your IT systems.

You can expect monthly visits from our engineers to maintain your systems, as well as regular reports on your IT position and bi-annual IT strategy meetings. This allows us to collaborate with your team to develop a suitable system that will grow and adapt with your business.

The end result is that you are always kept informed as to the status of your business IT systems. 

How do I know what IT service I need for my business?

Although our ‘covered’ and ‘informed’ agreements form the backbone of our services, we know that every single client is different.

At Lucid Systems, we get to know you. We understand what your business is, how you work and what you need to function effectively. We even take the time to understand what you may need in the future.

No two clients are ever the same which is why we always create bespoke packages tailored to you. We’ll work closely with you to understand your pain points and devise ways to overcome them following your budgets.

To find out more about how we can work with your business, please get in touch.