We know that for small and medium-sized businesses across the East of England and Greater London, budgets may be tight. You may feel that you need a managed IT service but you’re unsure of its impact upon your bottom line.
That’s why we offer a fixed-price IT support service through our covered and informed support agreements. We have designed our support agreements to help you remain in control of your IT needs and your budget.
Fixed-price IT support doesn’t mean limited services. We excel in offering exceptional customer service to all of our clients whatever their size and scope. We offer unlimited access to telephone and remote support as well as onsite visits. We provide peace of mind for clients who know that their IT issues will be resolved quickly and efficiently within an agreed response time.
Our fixed-price model works effectively for us because it’s in our interest to ensure that your IT problems are rectified quickly, without any recurrence. To assist in our approach, we have a comprehensive ticket management system which doesn’t just allow clients to notify us of any issues, it enables our clients to run their own reports at any time to measure our service. This means that you can feel confident that you’re getting the service you deserve.
What’s more, we collaborate fully with our clients, whatever their size and sector. We understand your business and we get to know your day-to-day network operations. This allows us to proactively assist with your ongoing IT development, ensuring that your corporate IT adapts and grows at the same rate as your business.