Lucid Systems is very much business as usual with the exception of non-essential site visits, we are here to respond to client support requests to enable home working.

Offering Rapid Response Services

When it comes to your business IT solution, we know that you need a system which is reliable and easy to use.

We also know that the majority of the time, your corporate IT will be working efficiently, and staff productivity will remain high. But what about those moments when you have an unexpected computer issue and you’re unsure what to do?

At Lucid Systems, we provide a proactive, and reactive, business IT support service to clients across Suffolk, Norfolk, Essex, and Greater London. Whatever your business size, we understand that when it comes to hardware and software, time is of the essence. Our team of dedicated IT technicians (many of whom are Microsoft Certified Engineers) are on hand to provide quick response IT support, minimising the impact of any IT faults on business productivity.

This means you can feel confident that you’ll be back up and running as quickly as possible.

Survey and systems health check

A core part of our work is our comprehensive survey and systems health check service. At the start of any new support agreement, we conduct a thorough analysis of your corporate IT systems free of charge. This allows us to get a strong understanding of your hardware and software. It allows us to uncover your strengths and weaknesses.

Through this detailed understanding, we can start to collaborate with our clients and build positive working relationships. If you are using any third-party providers, we endeavour to work alongside them to provide a seamless support experience for you at all times.

The Lucid Systems Approach

We collaborate with our clients to become an extension of your existing team. Our expertise, knowledge, and experience allow us to work closely alongside your employees as an IT manager, helpdesk support technician and even as a problem fixer, all rolled into one.

We can work with internal IT departments to provide additional support, technical knowledge, and project management expertise at times when you need it most. We can complement your existing infrastructure, allowing you to benefit from flexible resourcing without the employment overheads.

Giving you control over your business IT support

When you work with us, you will be provided with a dedicated account manager, and all of our expert IT technicians will have a working knowledge of your system. Through regular reviews of your service performance, we can offer proactive, long term advice designed to maximise the efficiency of your business IT systems. This allows us to provide you with a demonstrable return on investment.

What’s more, we can even work with you on a fixed-price IT support contract, allowing you full control over your budget. You can even decide what type of support agreement is best for your business.

Ultimately, we care for your IT system as if it was our own.

At Lucid Systems, we offer comprehensive business IT support to businesses throughout Ipswich, Norwich, Colchester and the rest of the East of England. To find out how we are uniquely positioned to help support your IT requirements please get in touch