Crane and Staples Solicitors is are a legal firm based in Welwyn Garden City, Hertfordshire. The company specialises in both personal and corporate law. They are one of Welwyn Garden City’s most established firms, having worked with local communities for over 80 years.


The Challenge

  • Email migration

  • Update desktop applications

  • Improved team collaboration

The Results

  • Improved communication

  • Improved working practices

  • Reduced downtime

The Challenge

With 55 users, the company was finding it difficult to work effectively as they were still using Office 2010. In addition, their server was reaching an age where it needed to be replaced. The firm also noted that many clients and staff members were seeking better collaboration facilities. As Microsoft officially retired Office 2010, the company knew that it was the right time to invest in their business IT systems. They were looking to replace their email server, update their desktop office applications with the latest software, and enable more effective internal collaboration.

Our Approach

We worked closely with Crane and Staples Solicitors to establish their requirements, considering what they need right now and what they may need in the future. We felt that migration to Office 365 would be the most effective solution, so we discussed the advantages and disadvantages and created a detailed proposal that the client could present to the partners for approval.

We recommended that we migrated to Office 365 using a cutover migration. This was where each user’s mailbox was migrated at the same time. We also ensured that each staff member’s computer was updated to the latest version of Office. This approach ensured that the client had increased resilience to their emails, and they would be able to work far more effectively thanks to the updated software systems. Our approach in migrating the client’s emails first means that when their servers are updated, they will still benefit from full email access with no disruption. This will allow them to work much more efficiently, with minimal downtime.

The migration to Office 365 has also enabled the firm to benefit from the use of Microsoft Teams. This software has been especially helpful to allow staff to communicate quickly and efficiently during the lock down period.  In the future the firm envisage Teams to be particularly helpful when working on projects such as their Lexcel Accreditation, which requires different individuals to collaborate effectively.

The Timescales

The migration to Office 365 took place over a weekend. This was timed for minimal disruption to the business. As part of the process, two staff members from the client joined us to test the machines. This meant that we could guarantee that when employees turned up to work on a Monday morning, their computer would be updated with the latest technology with full access to emails.

The Results