Lucid Systems is very much business as usual with the exception of non-essential site visits, we are here to respond to client support requests to enable home working.

Providing effective remote IT support to our clients

Posted 19 Jun 2020

Over the last few months, the Lucid Systems team have been working from home as we complied with the guidance from the UK government to remain home. Whilst working remotely has been a challenge, its one that we are delighted to say we have risen to. We’d like to take this opportunity to say congratulations to every member of the Lucid Systems team for their tireless efforts in ensuring that our clients remained fully supported.

We know that each client has had individual needs and our team has been able to react to each request promptly, whilst maintaining the high levels of customer care that we are known for. Our biggest achievement was ensuring that all of our clients were able to work from home within just a few days. This is a success that we are hugely proud of.

This achievement is due to our careful planning considerations when designing IT systems for our clients. We always think about future proofing and ensuring that businesses have the capability to grow and adapt to new challenges. Thanks to the communications and infrastructure which was already in place, we were able to respond quickly to the task at hand and implement swift remote access solutions.

Managing Director Craig Debenham says:

“The last few months have certainly been challenging for both our team and our clients. We’re delighted to have been able to work closely with our clients to support their remote working facilities. It’s a phenomenal achievement to have been able to get everyone set up so quickly, and I’m incredibly proud of the way that the team responded.

I believe that this pandemic will have changed the way that companies view their IT systems. We will start to see companies take a long-term, strategic look at their technical capabilities, rather than focusing solely on the here and now. We already advocate for this future-proofing aspect of IT installations. We will continue to work closely with clients to ensure that they are always best-placed to respond to any unexpected situation.” 

We work closely with businesses across Suffolk, Norfolk, Essex, and London. To find out how we can work with your business to support your IT requirements, please get in touch

by Amy Dawson