Lucid Systems is very much business as usual with the exception of non-essential site visits, we are here to respond to client support requests to enable home working.

Our return to the Lucid Systems office

Posted 19 Jun 2020

We are delighted to announce that we have now returned to our Ipswich head office. Over the last few months, we’ve been working independently at home providing remote IT support to our clients across the East of England.

However, we’ve now taken the decision to blend remote and office-based working. In order to maintain social distancing, we are limiting our office-based staff to six members of our team at any one time. This means that we can continue to offer exceptional levels of customer care and attention to all of our clients, whatever their technical requirements.

We can also confirm that if requested, we can start to visit clients on-site to resolve any corporate IT issues. However, any site visits will be dependent on a risk assessment taking place. We will ensure that essential safety protocols are put into place including social distancing and PPE. This is for the safety and protection of our team of engineers as well as our clients.

Managing Director Craig Debenham says: 

“It is great news that we are now working from our head office, albeit with a smaller workforce. The rest of the team are continuing to work from home, so we are still running at full capacity. The last few months have been challenging but we’re thrilled with how we’ve been able to consistently support all of our clients, whatever their needs.

As a team, we’ve adapted well to the changes. Being able to combine office and remote work means that our team can collaborate effectively and continue to provide high levels of customer care.”

We excel in business IT support. To find out more about how we can help you to make the most of your corporate computer systems, please get in touch

by Amy Dawson