Remaining functional as we implement remote working

Posted 20 Mar 2020

Last week, we posted details of our contingency plan to keep Lucid Systems fully operational if the government requested remote working in a bid to contain Covid-19. We can confirm that we have now put this into operation, and we are delighted to be able to say that our contingency is working as effectively as we hoped.  

Our team officially began remote working as of Wednesday 18 March, and we have been able to continue to develop high levels of customer care to all of our clients across the East of England. As you can imagine, there has been an increased volume of support requests received over the past few days as companies adjust to the realities of remote working. Our support stats show that we are coping well working as a team and we want to reiterate to our clients that we are very much functioning as we expected and are available to help you navigate this transition.

Due to the additional demand placed on our helpdesk, we have decided to delay any project work and informed visits until Wednesday 25 March. This is allowing us to prioritise our resources to ensure that our supported users can work from home effectively. We believe it is our social responsibility to facilitate as much remote access as possible, allowing businesses to remain active whilst adhering to social distancing recommendations.

A message from Craig Debenham

Our Managing Director Craig Debenham would just like to share the following message:

“This has been an unprecedented time for the whole country. We know it’s been particularly stressful for our clients who have needed additional help and support to set up remote working capabilities in such a short time. I’m particularly proud of every member of the Lucid Systems team who have stepped up and responded fantastically to this crisis. I’d like to take this opportunity to publicly thank them for their efforts and reiterate to our clients that we will continue to prioritise your corporate IT needs to help you remain fully functional over the coming weeks and months.”

To remain up-to-date with the latest news and official government guidance regarding COVID-19, we recommend checking gov.uk

We will continue to support small and medium sized businesses across East Anglia and London. If you have any questions about external IT support please get in touch.  


by Amy Dawson