Remaining functional as we implement remote working
Posted 20 Mar 2020
Last week, we posted details of our contingency plan
to keep Lucid Systems fully operational if the government requested remote
working in a bid to contain Covid-19. We can confirm that we have now put this
into operation, and we are delighted to be able to say that our contingency is
working as effectively as we hoped.
Our team officially began remote working as of Wednesday 18
March, and we have been able to continue to develop high levels of customer
care to all of our clients across the East of England. As you can imagine,
there has been an increased volume of support requests received over the past
few days as companies adjust to the realities of remote working. Our support
stats show that we are coping well working as a team and we want to reiterate
to our clients that we are very much functioning as we expected and are
available to help you navigate this transition.
Due to the additional demand placed on our helpdesk, we have
decided to delay any project work and informed visits until Wednesday 25 March.
This is allowing us to prioritise our resources to ensure that our supported
users can work from home effectively. We believe it is our social
responsibility to facilitate as much remote access as possible, allowing
businesses to remain active whilst adhering to social distancing
recommendations.
A message from Craig Debenham
Our Managing Director Craig Debenham would just like to
share the following message:
“This has been an unprecedented time for the whole country. We know it’s been particularly stressful for our clients who have needed additional help and support to set up remote working capabilities in such a short time. I’m particularly proud of every member of the Lucid Systems team who have stepped up and responded fantastically to this crisis. I’d like to take this opportunity to publicly thank them for their efforts and reiterate to our clients that we will continue to prioritise your corporate IT needs to help you remain fully functional over the coming weeks and months.”
To remain up-to-date with the latest news and official government guidance regarding COVID-19, we recommend checking gov.uk
We will continue to support small and medium sized businesses across
East Anglia and London. If you have any questions about external IT support
please get in touch.
by
Amy Dawson