Combining clarity with complexity

Our vision is to be able to provide clients like you with a comprehensive, easy-to-understand approach to managed IT services. We know that IT systems can be difficult to understand and it’s why we promise to leave the jargon at the front door. We want you to feel empowered and confident that you understand not just what we do, but why we are doing it.

That’s why we know that you can trust that we are offering the most effective IT solution for your business needs.

We believe that when it comes to IT, no one knows your business better than you; after all, you know what your immediate priorities are and where you see your company going. That’s why we design and install software and hardware solutions that have the flexibility to grow alongside you. Whether you want to add new users, new premises or install new servers, we will always collaborate with you so that you feel confident that you are receiving the very best IT support service.

Putting customer service at the heart of everything that we do

Alongside our technical know-how, we know that you want to work with a company that you can trust. A company that you can rely upon. And a company that will always offer a premium service.

We believe that customer service is just as important as our expertise and we understand that even the smallest of technical issues can prevent you from working as efficiently as you should be. Our dedicated ticket logging system allows you to easily alert us to any problems and thanks to our helpdesk engineers, we can quickly respond and prioritise. As your external IT support team, our mission is to work around you, causing minimal disruption to your day-to-day operations.

What’s more, we don’t have a team of sales staff. Our clients liaise directly with our technical support staff; this means that you get to talk directly to the engineers who are designing, installing and maintaining your chosen system. It is this close relationship that allows you to trust us and know that we’re working alongside you to ensure that your systems and procedures are as efficient, resilient and secure as they should be.

Find out more about the Lucid Systems team

For more information about our approach and how we work alongside clients in locations such as Ipswich, Colchester, Norwich and London please get in touch. We’re always happy to answer any questions that you may have about how you can improve your technical performance.