Lucid Systems is very much business as usual with the exception of non-essential site visits, we are here to respond to client support requests to enable home working.

The Client….

Knowles Benning LLP is a well-known law firm based in Bedfordshire. The company has three offices, located in Luton, Dunstable, and Shefford. With 45 users across the three sites, Knowles Benning LLP has worked closely with Lucid Systems since 2011. 

The challenge…

When we began working with Knowles Benning LLP one of our first tasks was to supply their infrastructure and support their server system. However, nine years later, the system was approaching its end of life, and the IT system was performing poorly. This was creating issues for staff who needed to be able to operate at full capacity.

We knew that the client would need to make a considerable investment into their IT system, as they needed to replace 45 individual computers as well as three separate servers. Therefore, the resulting solution needed to be economical and provide a fast return on investment.

Our approach…

As we have worked with the client for many years, we understand what they need their technology to be able to do. We took a long-term, pre-emptive approach to the project. As we knew what systems and infrastructure were in place, we knew when the end of life was coming, and that the server infrastructure was soon to be unsupported. Over the past 18 months, we have regularly consulted with the client about the IT infrastructure. This allowed us to develop a comprehensive strategy to overhaul the IT system and present a new solution that would meet their needs. As part of this process, we spoke directly to the decision-makers including the Board of Directors and the Accounts team, so they could understand the business case for investing in a new IT system.

The client required a cost-effective option that would provide the functionality needed to facilitate working across three separate sites. We recommended that we removed all of the client’s servers from their offices and moved to a Lucid Systems-hosted Remote Desktop Services solution. This would allow us to remain affordable, whilst still ensuring a high quality IT infrastructure.

Throughout the design process, we collaborated with the client to ensure that functionality remained high and any pain points were addressed. The client understood what was needed and was able to sign off on the business case for a new IT system.

Once we had the go-ahead to install the new infrastructure, we were able to ensure that all three offices were onboarded to the new system within one month. The migration of the client’s data from the existing server to our Remote Desktop Servers took just five days for completion.

The results….

The new IT infrastructure is working effectively to support the needs of the client. Performance and productively is greatly improved thanks to the new technology which works much faster. As servers are now hosted externally, the staff at Knowles Benning LLP can access their files from anywhere in the world. This has been proven to be extremely beneficial during the Covid-19 lockdown when all employees were required to work remotely.

A core element of the new infrastructure was its affordability. As a cloud-based solution, there is less emphasis on owning computer assets. Instead, the infrastructure relies upon monthly subscriptions, which provides greater financial flexibility as well as more adaptability for future business changes.

It has been pleasing to see that in general, staff working for Knowles Benning LLP have been able to navigate the new changes to their IT infrastructure. The system is designed to work similarly to what employees were used to, albeit in an updated, easier-to-use way. This has meant that the majority of staff have noted an immediate increase in productivity. We have been available to provide additional help and training for those who have needed assistance in working with a Remote Desktop Services environment. Additionally, our helpdesk is always available to resolve any technical issues that users may be having, however small.