As a 1st line helpdesk engineer, Sam is responsible for helping to resolve any IT issues that our clients may be having. He focuses on maintaining our support ticket log, ensuring that each ticket is dealt with proactively and efficiently.
Sam was always keen to start a career in IT support services, and he completed an apprenticeship with Lucid Systems. Sam is incredibly proud that he passed his apprenticeship with a distinction, and he’s always continuing to learn new things to help him improve his skills as an IT support engineer. His knowledge helps him to provide our clients with advice and recommendations on how to improve their current IT systems and he takes pride in his ability to maintain and proactively resolve issues for clients on our informed agreements.
Sam particularly enjoys working for Lucid Systems because he welcomes the opportunity to work alongside such a close-knit team. He particularly appreciates the fact that he can lean on more experienced technicians for advice and guidance and he knows that it is making him a better engineer. Sam also believes that the opportunities to gain hands-on experience across a variety of different systems are making him much more agile and responsive to individual client needs.
We’re proud of the way that Sam uses every possible experience to learn more. He shows a strong commitment to continually improving his skills and he tells us that in his view, the most exciting development in IT over the last decade has been the new AMD Zen 3 processors.
Outside of working hours, Sam is a big fan of tabletop gaming and he’s also a thrill-seeker, having participated in a charity skydive to raise funds for the East Anglian Children’s Hospice!