Get to know the Lucid Systems team
Now celebrating our tenth anniversary, Lucid Systems was set up by Managing Director Craig Debenham in 2009. Craig has always
been passionate about providing IT solutions to small and medium sized businesses (SMEs) where the best possible support
service was prioritised over selling equipment.
Located in Ipswich, Suffolk our team are united in our commitment to supporting our clients through exceptional customer
service and technical expertise. We specialise in providing business IT support to companies across Suffolk, Norfolk,
Essex and Greater London; whether you have five users or 100 users, we promise to offer you the same first class service
that you deserve.
We have a core team of Microsoft Certified Engineers and every single person has an important role to play in our continued
success. Each IT technician has their own specialities and it is this collaborative approach which allows us to understand
how to get the best out of a ‘typical’ small business computer system.
Collectively, our IT technicians can design and implement innovative solutions for a wide range of corporate IT needs. With a proven track record, we work with our clients to ensure that they understand the full details of any recommendation, including it's strengths and weaknesses.
We're delighted that many of our clients see our team as an integrated part of their business; helping and advising them to get the most out of their IT systems.
Managing Director, MCSE, CCNA
Craig is the owner and Managing Director of Lucid Systems. Craig’s background is as an IT Systems Engineer specialising
in Exchange Server systems and IP networks. He has over 21 years’ experience designing and delivering IT solutions
to SMEs. As well as the day-to-day running of the business Craig provides valuable business analyst services to clients
ensuring they are getting the best return on their IT investments.
Technical Manager, MCP
Senior Consultant, MCP
Karl is our senior consultant with over 20 years experience in providing solutions to SMEs. As well as providing 3rd line support to our clients he also provides pre-sales consultancy helping our clients choose
the best solutions for their business needs.
Nicola has over 17 years experience in running accounts systems within the IT and telecoms sector. Nicola looks after all
our back office operations.
Senior Engineer, MCP, MCSA, MCSE
Hiren has over 17 years’ experience in providing 2nd and 3rd line support to SMEs. Hiren is based in London
in order to offer quick onsite response to our city clients. He has extensive knowledge of both Exchange Server, Office 365 and SharePoint technologies.
Dale is a Senior Engineer has over 16 years’ experience in providing Consultancy and 1st, 2nd, 3rd line support
to SMEs. As well as providing 2nd line support he also provides account management services to our client base.
Jamie has 9 years’ experience in providing 1st and 2nd line support to SMEs. Jamie has completed his
certifications in implementing cloud based email solutions such as Office 365. He was recently
promoted to Helpdesk Manager.
Simon is our Helpdesk Manager and has over 24 years’ experience of both supporting and implementing IT solutions to SMEs.
Simon is our Help Desk Manager and ensures that our support services are delivered to our customers satisfaction.
Chris provides 1st and 2nd line support. He has 13 years experience
in this role. Chris is a data integration
After completing his NVQ Level 2 /3 ICT apprenticeship with us. Jess has progressed to the position of support engineer.
Jess specialises in implementing and supporting or Lucid Voice Telephone system products.
Sam has recently completed his ICT apprenticeship with us and has progressed to a junior engineer role, offering 1st line support.
Jeremy joined the Lucid Systems team in 2018 as a 1st line support engineer, and he takes responsibility for our