About Our Team


Lucid Systems is a team of dedicated engineers that pride themselves on providing a first class support service.  The core team of Microsoft Certified Engineers have worked together for many years.  We all have an excellent understanding of how to get the best out of a typical small business system and each of us have our own specialities.  As a unit there are very few technical problems that we cannot overcome.  

We do not employ sales people, all advisers have a proven track record in not only designing solutions but also implementing them first hand.  This enables us to directly communicate the full details of a solution including any drawbacks, not just the positive sales spin.

Many of our clients see our team as very much a part of their own team, helping and advising them so that they get the most out of their IT systems. 

Craig Debenham

Managing Director, MCSE, CCNA

Craig is the owner and Managing Director of Lucid Systems.  Craig’s background is as an IT Systems Engineer specialising in Exchange Server systems and IP networks. He has over 21 years’ experience designing and delivering IT solutions to SMEs. As well as the day-to-day running of the business Craig provides valuable business analyst services to clients ensuring they are getting the best return on their IT investments.

David Poole

Technical Manager, MCP

David is the Technical Manager at Lucid Systems, he has 14 years’ experience in the industry.  David provides 3rd  line support to the engineers as well as being an architect on larger projects . David works closely with Craig in providing IT solutions that not only meet the clients business requirements but are also technically stable and scalable.

Hiren Chauhan

Senior Engineer, MCP, MCSA, MCSE

Hiren has over 17 years’ experience in providing 2nd and 3rd line support to SMEs. Hiren is based in London in order to offer quick onsite response to our city clients. He has extensive knowledge of both Exchange Server, Office 365 and SharePoint technologies. 

Dale Heuer

Senior Engineer

Dale is a Senior Engineer has over 16 years’ experience in providing Consultancy and 1st, 2nd, 3rd line support to SMEs.  As well as providing 2nd line support to our clients he also provides pre-sales consultancy helping our clients choose the best solutions for their business needs.

Jamie Pope

Helpdesk Manager

Jamie has 9 years’ experience in providing 1st and 2nd line support to SMEs.  Jamie has completed his certifications in implementing cloud based email solutions such as Office 365.  He was recently promoted to Helpdesk Manager.  

Simon Ash

Engineer, MCP

Simon is our Helpdesk Manager and has over 24 years’ experience of both supporting and implementing IT solutions to SMEs.  Simon is our Help Desk Manager and ensures that our support services are delivered to our customers satisfaction.

Chris Barrett-Parrott

Engineer, MCP

Chris provides 1st and 2nd line support.  He has 13 years experience in this role.  Chris is a data integration specialist.

Jess Corley

Support Engineer

After completing his NVQ Level 2 /3 ICT apprenticeship with us.  Jess has progressed to the position of support engineer.  Jess specialises in implementing and supporting or Lucid Voice Telephone system products.

Nicola Dorriety

Accounts Manager

Nicola has over 17 years experience in running accounts systems within the IT and telecoms sector. Nicola looks after all our back office operations.

Sam Hicks

Apprentice Engineer

Sam has recently completed his ICT apprenticeship with us and has progressed to a junior engineer role, offering 1st line support.