Lucid Systems is very much business as usual with the exception of non-essential site visits, we are here to respond to client support requests to enable home working.

About Us

Source: Google Dictionary

At Lucid Systems, we know that you need a simple and easy-to-use IT system which supports the needs of your end-users, whatever their technical know-how.

As technologies continue to change, it’s easy to get swept away by the complexities of computer support. Our team specialises in breaking down technical scenarios and helping you to understand what it is that you need. We always focus on how we can make the end result as simple as possible for our clients because we know that simplicity = greater productivity.

When it comes to IT, prevention is better than cure

At the heart of our services are our preventative services. If you have a healthy IT support system, you can feel confident that if disaster struck, robust backup plans would already be in place enabling you to get up and running quicker than ever. Our expert team of technicians takes the time to proactively monitor systems. This allows us to identify potential issues before they can cause any problems.

A core part of our proactive approach is to host disaster recovery drills. This is where we can simulate a disaster and monitor how long it takes us to get you fully operational. It’s an approach which serves our clients well – not only does it monitor their security and resilience, but it gives them confidence that if the worst was to happen, a plan of action is in place.

We also focus heavily on security. In today’s data-driven world, we know that you rely on stringent security checks from your IT support service. We are extremely proud of our ISO 27001 certification which shows our ability to minimise risks to potential data security breaches. What’s more, we can also help you achieve Cyber Essentials certification – a standard which showcases to your customers your commitment to cyber security.

Giving you control over your IT support services

Although our head office is based in Ipswich, we work closely with clients throughout Suffolk, Norfolk, Essex and Greater London to help them make the most of their business IT systems. We pride ourselves on allowing our customers to take control over their services and most importantly, their budgets.

Whether you need an external managed IT service, or additional support to collaborate with your in-house IT department, our skilled IT technicians are here to help.

As standard, we offer a comprehensive business analysis that will not only identify recommended solutions to your corporate IT needs, but we provide all clients with a range of options designed to fit their budgets. Each recommendation is accompanied by the pros and cons which allow our clients to feel confident that they are choosing the right system for their requirements.

If you'd like to find out more about the ways that we can help your business solve your IT challenges, please get in touch