Technical Manager, MCP
David is the Technical Manager at Lucid Systems, he has 9 years’ experience in the industry. David provides 3rd line support to the senior engineers as well as being the chief architect on larger projects . David works closely with Craig in providing IT solutions that not only meet the clients business requirements but are also technically stable and scalable. David became a shareholder in the company in 2014.
Simon is our Helpdesk Manager and has over 20 years’ experience of both supporting and implementing IT solutions to SMEs. Simon is our Help Desk Manager and ensures that our support services are delivered to our customers satisfaction.
Hiren has over 10 years’ experience in providing 1st and 2nd line support to SMEs. Hiren is based in London in order to offer quick onsite response to our city clients. He has extensive knowledge of both Exchange Server and SharePoint technologies.
Dale is a Senior Engineer has over 15 years’ experience in providing Consultancy and 1st, 2nd, 3rd line support to SMEs. As well as providing 2nd line support to our clients he also provides pre-sales consultancy helping our clients choose the best solutions for their business needs.
Jamie has 5 years’ experience in providing 1st line support to SMEs. Jamie has completed his certifications in implementing cloud based email solutions such as Office 365.
Chris provides 1st and 2nd line support. He has 13 years experience in this role. Chris is a data integration specialist.
After completing his NVQ Level 2 /3 ICT apprenticeship with us. Jess has progressed to the position of support engineer. Jess specialises in implementing and supporting or Lucid Voice Telephone system products.
Nicola has over 17 years experience in running accounts systems within the IT and telecoms sector. Nicola looks after all our back office operations.
Sam is completing his ICT apprenticeship with us, and is showing great promise to become a skilled engineer.